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Shipping
Birdsong customers get FREE SHIPPING to contiguous US orders above $29! From our front door to yours - at no cost to you. Orders for Hawaii, Alaska and Puerto Rico will be calculated by weight and zip code at checkout.
We ship international orders, too! Shipping cost will be calculated by weight and country at checkout. Please note that any duty and import fees are paid by the customer.
Delivery Times
Most orders are shipped 1 to 2 days after processing using either USPS Standard Shipping or FedEx Home Delivery. Orders typically take 3-5 business days to receive.
At this time we are unable to offer expedited options. Please contact us directly if you need an order by a certain date.
Exchanges
We currently do not support exchanges. You will need to request a return and place a new order.
Returns
Returns can be made on all unused items with original tags up to 30 days from the date your package was delivered. We cannot accept returns on used or damaged items.
We offer pre-paid return label service for a fee that will be deducted from your refund.
Return label fees:
Return label fees are typically between $15-$25 for small and medium dog beds and $30-$50 for large and extra-large dog beds.
Returns will be processed within 3-5 days of receipt. Please keep in mind that some credit cards can take up to 5 business days to reflect refund charges. An email will be sent to you once the return has been processed.
If you would like to make a return using our pre-paid label service, please send us an email by using the contact form.
